หน้าที่ความรับผิดชอบ

fcc is the tech-based firm specializing in customizing CRM & CEM technology solutions and providing OMNI-CHANNEL customer service centre to key customers of our corporate clients, considered major players in their categories. We build reliable seamless technology platforms for service excellence varying from CX tech solutions, BPO, Lifestyle & Roadside Assistance, and Reward & Privilege Program. With the solid road to IPO, fcc seeks the potentials to join an exciting ride to extensively expand our business and manage relationship with our key clients together.
Why wait! Come and experience our exciting journey where you can learn, grow, and have fun with.
Let’s challenge yourself in the world of beyond expectation Customer Experience, CRM, Tech Optimization, and Customer Service Areas. Perform in results-based environment and experience the chance to work with client's top managements.
There are 2 key roles to deliver; Strategic solution design • Provide consultation to corporate strategy, marketing, CRM/CEM and Customer touchpoints and also align such strategy with IT solutions. • Design and develop workflow / customer experience journey which are empowered IT solutions. • Provide custom-designed CRM/CEM programs that align with strategic initiatives in the light of cutting-edge research, client performance gaps and world-class benchmark.

 

หมายเหตุ

- อัตรา : 3 อัตรา
- สัญชาติ : ไทย