หน้าที่ความรับผิดชอบ

Respond promptly to customer inquiries via online platforms, ensuring excellent service and high customer satisfaction.
Maintain low response times and proactive communication to enhance the customer experience.
Achieve high CSAT scores from customers, indicating they are satisfied with the support provided
Convert product inquiries into sales by providing tailored recommendations and exceptional customer support
Leverage expert product knowledge to provide tailored recommendations that enhance the shopping experience and drive conversions.
Identify sales trends and customer preferences to optimize product offerings.
Provide product recommendations and guidance to customers to enhance the shopping experience.
Up-sell and cross-sell to increase average order value
Etc.

คุณสมบัติเพิ่มเติม
Bachelor’s degree in Business Administration, Marketing, E-commerce, or related field (preferred).
Minimum of 1-2 years of experience in online sales, e-commerce, or customer service.
Strong communication skills (both written and verbal).
Proficiency in using e-commerce platforms and CRM systems.Good analytical skills to track sales data and trends.
Attention to detail and ability to manage multiple tasks effectively.
Previous experience in the music equipment industry is a plus
Familiarity with digital marketing and online advertising strategies is a plus.
Native or near-native fluency in Thai language is required

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตจตุจักร,เขตลาดพร้าว)

 

หมายเหตุ

- อัตรา : 1 อัตรา
- สัญชาติ : ไทย

ทักษะภาษาที่ 1 : อังกฤษ
ทักษะภาษาที่ 2 : ภาษาไทย
- คุณสมบัติอื่นๆของผู้สมัคร : Basic ability to communicate in English is required as this is a customer-facing role