หน้าที่ความรับผิดชอบ

รายละเอียดงาน
1. Guest Experience & Service Excellence
• Ensure flawless guest service that aligns with Michelin-star standards, including fine dining etiquette, presentation, and attention to detail.
• Handle VIP and Michelin reviewers with discretion, ensuring personalized service.
2. Operations & Quality Control
• Supervise daily FOH (Front of House) operations, including dining, reservations, and customer flow.
• Conduct daily pre-shift briefings to align staff on reservations, VIP guests, menu changes, and service priorities.
3. Financial Performance & Cost Control
• Monitor restaurant revenue and profitability, including cost control, budgeting, and sales forecasting.
• Ensure adherence to financial KPIs, including labor costs, COGS (Cost of Goods Sold), and operational efficiency.
4. Leadership & Team Management
• Lead, motivate, and train FOH staff, ensuring high morale and team synergy.
5. Marketing & Brand Positioning
• Work with the marketing team to implement promotional events, influencer collaborations, and seasonal campaigns.
6. Compliance & Safety
• Manage emergency procedures and oversee restaurant security when required.
คุณสมบัติผู้สมัคร
No gender restrictions, age not exceeding 45 years
5+ years of experience in restaurant management, preferably in Michelin-starred or fine dining establishments.
Strong knowledge of Thai fine dining culture, luxury hospitality, and premium guest service.

 

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